Privacy Policy

Overview

Front Row Media is committed to protecting your privacy. This policy explains how we collect, use, store and protect personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

"Personal information" is information or an opinion about an individual who is identified, or who can reasonably be identified, from that information.

Information we collect

We collect personal information when you contact us, request a quote, sign up to our newsletter or work with us. This may include your name, email address, phone number, business details and the information you share about your project.

When you visit our website, our hosting provider and analytics tools may also record general information for statistical purposes, such as:

• your server address and browser type
• the date and time of your visit
• the pages you view and documents you download
• the website you came from.

We do not try to identify individual visitors from this information, except where required by law.

Providing your information is voluntary. However, if you choose not to, we may not be able to respond to your enquiry or provide the services you have asked for.

How we use your information

We only collect personal information for purposes directly related to our work as a digital agency, including to:

• respond to your enquiries and provide our services
• manage our relationship with you, including quotes and invoices
• send you newsletters or updates you have asked to receive
• understand and improve how our website and services are used.

We will not collect more information than we need, and we will not disclose your personal information to anyone without your consent unless we are legally required to. Anyone we engage to help us deliver our services is required to handle personal information in line with this policy.

Email and newsletters

We only record your email address if you send us a message, sign up to our newsletter or ask to receive information from us. We use it only for the purpose you provided it for, unless you agree otherwise.

Every newsletter includes a simple way to unsubscribe. If you change your email address, please let us know so we can update our records.

Cookies and analytics

Our website uses cookies, which are small text files stored by your browser. Cookies help the website work properly, remember your preferences and show us how the site is being used, so we can keep improving it.

Cookies do not read information on your device. You can set your browser to notify you about cookies or to block them, although some parts of the website may not work as intended if you do.

Security

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, whether it is stored electronically or on paper. Our website uses an encrypted (SSL) connection, so information you send us through our forms is protected as it travels across the internet.

We keep personal information only for as long as we need it, then securely delete or de-identify it.

Other websites

Our website includes links to other websites. This policy only covers the Front Row Media website, and we are not responsible for the privacy practices of other organisations. We recommend reading their privacy policies before sharing information with them.

Access and correction

You can ask to see the personal information we hold about you at any time, and ask us to correct it if it is inaccurate or out of date. Simply contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question or a concern about how we handle your personal information, please contact us. All complaints are handled promptly and confidentially.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.